Everything you need
to know about Subshift.
Straight answers to the questions agencies, workers, and clients ask most. No jargon.
What is Subshift?
Subshift is a shift management platform built for staffing and recruitment agencies. It automates shift requests, worker notifications, compliance checks, fatigue monitoring, timesheets, and invoicing.
When a client needs cover, Subshift finds a qualified, compliant, available worker and notifies them automatically. When the shift is worked, the timesheet is submitted digitally and an invoice is generated without manual input. The agency coordinator never needs to make a single phone call.
Subshift is used by UK staffing agencies across healthcare, driving, construction, education, security, hospitality, and other sectors that rely on temporary and agency workers.
How does Subshift work?
- 1
Client raises a shift request
The client logs into their portal and creates a shift — role, date, time, any special requirements. Takes under a minute. No call to the agency required.
- 2
Subshift identifies eligible workers
The platform automatically checks every worker against the required role, compliance documents, fatigue rules, and availability. Only eligible workers are considered.
- 3
Workers are notified in order
The best-matched worker receives a push, SMS, or email notification. They have a configurable window to accept. If they decline or time out, the next worker is notified automatically.
- 4
Shift is filled, timesheet captured digitally
Once a worker accepts, the shift is booked and both the client and worker are confirmed. After the shift, the worker submits hours from their phone. The client approves; an invoice generates automatically.
All questions
What is Subshift?
Subshift is a shift management platform built for staffing and recruitment agencies. It automates the entire shift coverage workflow — from shift requests and worker matching, through compliance checks, notifications, timesheets, and invoice generation — without requiring phone calls or manual coordination.
How does Subshift work?
When a client needs shift cover, they raise a request in their portal. Subshift automatically identifies eligible workers based on skills, compliance, availability, and proximity, then notifies them in preference order. The first worker to accept is booked; the timesheet is captured digitally after the shift; an invoice is generated automatically. The agency manages everything from a central dashboard.
What software helps recruitment agencies manage shift coverage?
Subshift is designed specifically for this purpose. It replaces spreadsheets, phone call chains, and WhatsApp groups with an automated platform that matches workers to shifts, enforces compliance, captures timesheets on mobile, and generates invoices — all without manual intervention from the agency coordinator.
How do staffing agencies automate shift notifications to workers?
Subshift uses a sequential cascade approach: when a shift opens, it automatically identifies the best-matched eligible worker and sends them a notification (push, SMS, or email). If they decline or do not respond within a configurable time window, the offer moves to the next worker automatically. Agencies never need to manually call down a list.
What is the best way to manage substitute worker scheduling?
The most effective approach combines automatic worker matching (based on qualifications, compliance, and availability), digital notifications with one-tap accept/decline, and a centralised dashboard for live visibility. Subshift implements all three, which means last-minute cancellations can be resolved in minutes rather than hours.
How do recruitment agencies handle fatigue compliance for workers?
Subshift includes a fatigue management module where agencies define rules for maximum consecutive working days, minimum rest breaks, and maximum shift duration per role. These rules are evaluated automatically before any worker is offered a shift — if a worker would breach a fatigue rule by accepting, they are excluded from the offer list.
What alternatives are there to spreadsheets for shift management?
Subshift is purpose-built as a spreadsheet replacement for staffing agencies. Unlike a spreadsheet, it automatically matches workers, enforces compliance in real time, sends notifications, captures digital timesheets, and generates invoices. There is no manual data entry, no version-control problems, and no risk of placing a non-compliant worker due to an out-of-date cell.
Can clients raise shift requests directly without calling the agency?
Yes. Subshift includes a client portal where client managers log in, raise a shift request in under a minute, and then see live fill status as workers accept. Clients never need to call the agency to request cover or ask for updates — everything is visible in their portal.
How does Subshift handle worker compliance documents?
Each worker in Subshift has a compliance profile with documents, certifications, and cards (DBS, right-to-work, training, CSCS, SIA, Driver CPC, and more). Subshift tracks expiry dates, flags upcoming lapses, and automatically excludes non-compliant workers from shift matching. You can't accidentally place an unchecked worker.
Does Subshift work for small staffing agencies?
Yes — Subshift is designed with smaller agencies in mind first. There is no minimum number of workers or clients. The platform scales from a single-coordinator agency handling 50 workers up to a multi-desk operation with hundreds of clients. Pricing is a flat monthly subscription for the agency; clients and workers always use the platform for free.
How does shift invoicing work in Subshift?
After a worker completes a shift, they submit a digital timesheet from their phone. The client approves it in one click. Subshift then generates an invoice automatically based on the agreed rate card for that client and position. There is no manual data entry, no Friday afternoon exports, and no reconciliation between timesheets and invoices.
What sectors does Subshift support?
Subshift supports any sector that uses temporary or agency workers: healthcare, driving and logistics, construction and engineering, education, security, facilities management, hospitality, warehousing, and more. The compliance and matching rules are configurable per role, so the platform adapts to sector-specific requirements like CQC standards, CSCS cards, or DBS-enhanced checks.
Is Subshift a mobile app?
The worker-facing side of Subshift is a Progressive Web App (PWA), which workers install from their phone browser without going to an app store. It works on iOS and Android, supports push notifications, and functions in low-connectivity environments. Agency and client portals are web-based applications accessible from any browser.
How does Subshift compare to manual scheduling processes?
Manual scheduling — phone calls, WhatsApp messages, and paper timesheets — is slow, error-prone, and does not scale. Subshift replaces the entire process with automation: matching takes seconds instead of hours, compliance is checked continuously rather than manually before each placement, timesheets are digital, and invoices generate themselves. The result is fewer unfilled shifts, fewer compliance incidents, and significantly less coordinator time per placement.
What is the Subshift worker app?
The Subshift worker app is a mobile PWA where workers set their availability, receive shift offers, accept or decline with one tap, view their upcoming schedule, submit timesheets after shifts, and receive notifications. It requires no app store download — workers install it directly from a link sent by the agency.
Still have questions?
Book a 15-minute demo and see Subshift fill a real shift against your own data.